We recommend washing your Bivo One regularly to keep it looking and tasting great.

Before initial use, wash your bottle and bottle components with mild soap and warm water. 

To clean, remove the nozzle* and straw**, and unscrew the lid. You can wash your Bivo One components by hand with warm water and a mild soap. While the bottle itself can be placed in the dishwasher we recommend hand washing with mild soap to preserve the tactile exterior coating.

*To remove your nozzle, first pull the nozzle up into the open position. With the lid removed, look inside the lid and find one of the three nozzle tabs. Press one of these tabs and pull your nozzle out at a slight angle. If it is difficult, try gently rocking your nozzle back and forth until it comes out easily. Do not force the nozzle out as it could cause damage.

**To remove your straw, simply pull on it from the halfway point until it pops off the lid. 

We designed the Bivo One to fit into most universal bike cages.

After much testing, we have seen that not all cages are created equal. Don't worry...you can rest assured that your Bivo One will fit into most cages.

To help, we have created a list below of the cages we have tested and vetted for the Bivo One. These are the best fitting cages from our internal product testing and we will keep adding to this list as more testing is completed.

Best classic stainless/titanium wire cages:

- TBD (testing in progress)

Best plastic/carbon cages:

- Arundel Mandible

- Arundel Bando

- Blackburn Camber

- Cannodale GT40 Carbon

- Octto Pro Carbon

Best side-access cages:

- TBD (testing in progress)

While our bottle itself is dishwasher safe, we recommend hand washing it with warm water and mild soap to ensure you preserve your exterior finish.

Bivo bottles are made from recyclable 304 stainless-steel, the lid is made from FDA-grade and BPA free polypropylene (plastic #5), and all components including the straw, nozzle, o-rings, and the tactile exterior coating are made from food-grade silicone.

No (not yet at least), all Bivo One bottles are built with a single wall construction and are not insulated. 

For our initial product release, we chose to focus on a single wall stainless-steel bottle for a lightweight cycling experience. Make sure to sign up for our newsletter to stay up to date on new product releases because an insulated bottle is hot on our list!!

While your Bivo One will seal shut, it is not completely leak-proof. We do not recommend putting your bottle in a bag with items that are sensitive to liquid. 

The lid is made from #5 recyclable plastic. The components (nozzle, straw, o-ring) and the bottle need to be recycled through a local municipal recycling program. We recommend reaching out to your local recycling community to find the appropriate location for recycling your Bivo.

We designed Bivo Ones to be recyclable and it is important to us to help make this process easier. We are working to find easier solutions to make recycling your Bivo One a quicker process. Until then, please reach out at thirsty@drinkbivo.com if you have any recycling questions. We are more than happy to help!

Our team needs 1-2 business days to pack and ship your full order. Orders placed after 1:00 pm EST on Friday — or over the weekend — will ship on the next business day.

We offer international shipping, but Bivo does not and can not determine or cover the VAT/GST/Duty costs for your delivery. For example, in the EU this could be upwards of 18% for VAT. Please consider this before your international purchase.

Thank you for understanding, we are working to broaden our distribution as soon as possible!

Get in touch with us by emailing thirsty@drinkbivo.com. We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, and Cancellations.

A barn built in the early 1800s in western Massachusetts! No really...we are serious.

For our initial launch, our founders Carina and Robby are hand packing and shipping each order. This ensures we will be able to inspect every bottle again in the US and pack your orders with care.

We bet you'll love your Bivo, but are sorry if for some reason you do not. If you’re not satisfied with your Bivo you purchased from drinkbivo.com, please see our Shipping & Return Policy here. Please note, this return policy only applies to purchases made on our site drinkbivo.com.

If you purchased your Bivo from another online store, retail store, or a 3rd party reseller and want to proceed with a return, please contact them directly.

Once your order ships you will automatically be sent an email confirming your shipment has been processed. This email will also include your Fedex, UPS, or USPS tracking number that you can track on the respective website.

If you have any other questions or concerns about your shipment you can always reach us at thirsty@drinkbivo.com

Bivo offers a lifetime warranty against manufacturer defects on all our products purchased via our website. Non-manufacturer defects, including scratches, dents, stains, and other normal wear and tear are not covered under our warranty. You may return a Bivo product purchased from our website that has no manufacturer defect only if the returned goods are in perfect, unused condition. Bivo, in its sole discretion, may issue you a refund or web-store credit for exchange. If approved, you will receive a return label within 48 business hours of your request.