FAQs

Product Information

We recommend washing your Bivo regularly to keep it looking and tasting great.

Before initial use we recommend washing your bottle and bottle components with mild soap and warm water. 

To clean, remove the *nozzle and **straw, and unscrew the lid. You can wash your Bivo by hand with warm water and a mild soap. The bottle can be placed in your dishwasher.

*To remove your nozzle, first pull the nozzle up into the open position. With the lid removed, look inside the lid and find one of the three nozzle tabs. Press one of these tabs and pull your nozzle out at a slight angle. If it is difficult, try gently rocking your nozzle back and forth until it comes out easily. Do not force the nozzle out as it could cause damage.

**To remove your straw, simply pull on it until from the halfway point until it pops off the lid. 

We designed the Bivo One to fit into all universal bike cages.

After much testing we have seen that not all cages are created equal. Don't worry...you can rest assured that your Bivo One will fit into most cages.

To help we have created a list below of the cages we have tested and vetted for the Bivo One. These are the best fitting cages from our internal product testing and we will keep adding to this list as more testing is completed.

Best classic stainless/titanium wire cages:

- TBD (testing in progress)

Best plastic/carbon cages:

- Arundel Mandible

- Arundel Bando

- Blackburn Camber

- Cannodale GT40 Carbon

- Octto Pro Carbon

Best side-access cages:

- TBD (testing in progress)

While our bottle itself is technically dishwasher safe we recommend hand washing it with warm water and mild soap to ensure you preserve your exterior finish. 

Bivo bottles are made from recyclable 304 stainless-steel, the lid is made from FDA-grade and BPA free polypropylene (plastic #5), and all components including the straw, nozzle, o-rings, and the tactile exterior coating are made from food-grade silicone.

No (not yet at least), all Bivo One bottles are built with a single wall construction and are not insulated. 

For our initial product release, we chose to focus on a single wall stainless-steel bottle for a lightweight cycling experience. Make sure to sign up for our newsletter to stay up to date on new product releases because an insulated bottle is hot on our list!!

The lid is made from #5 recyclable plastic. The components (nozzle, straw, o-ring) and the bottle need to be recycled through a local municipal recycling program. We recommend reaching out to your local recycling community to find the appropriate location for recycling your Bivo.

We designed Bivos to be recyclable and it is important to us to help make this process easier. We are working to find easier solutions to make recycling your Bivo a quicker process. Until then, please reach out at thirsty@drinkbivo.com if you have any recycling questions. 

Shipping & Orders

Our team needs 1-2 business days to pack and ship your full order. Orders placed after 1:00 pm EST on Friday — or over the weekend — will ship on the next business day.

We currently ship to the US and Canada. We're hoping to expand our shipping into other countries in the near future.

If you live outside the US or Canada and still want to purchase a Bivo please reach out to our team at thirsty@drinkbivo.com and we will see what we can do!

Get in touch with us by emailing thirsty@drinkbivo.com. We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, and Cancellations.

A barn built in the early 1800s in western Massachusetts! No really...we are serious.

For our initial launch, our founders Carina and Robby are hand packing and shipping each order. This ensures we will be able to inspect every bottle again in the US and pack your orders with care.

We bet you'll love your Bivo, but are sorry if for some reason you do not. If you’re not satisfied with your Bivo you purchased from drinkbivo.com, please see our Shipping & Return Policy here. Please note, this return policy only applies to purchases made on our site drinkbivo.com.

If you purchased your Bivo from another online store, retail store, or a 3rd party reseller and want to proceed with a return, please contact them directly.

Once your order ships you will automatically be sent an email confirming your shipment has been processed. This email will also include your Fedex, UPS, or USPS tracking number that you can track on the respective website.

If you have any other questions or concerns about your shipment you can always reach us at thirsty@drinkbivo.com

All Bivo products sold on drinkbivo.com come with a limited lifestyle warranty against manufacturing defects for the life of the product.

Please note, our warranty policy does not include scratches, dents, or dings from normal wear and tear. 

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