Frequently asked questions

We recommend washing your Bivo bottle regularly to keep it looking and tasting great.

Before initial use, wash your bottle and bottle components with mild soap and warm water. 

To clean, remove the nozzle* and straw**, and unscrew the lid. You can wash your Bivo bottle components by hand with warm water and a mild soap. While the bottle itself can be placed in the dishwasher we recommend hand washing with mild soap to preserve the tactile exterior coating.

*To remove your nozzle, first pull the nozzle up into the open position. With the lid removed, look inside the lid and find one of the three nozzle tabs. Press one of these tabs and pull your nozzle out at a slight angle. If it is difficult, try gently rocking your nozzle back and forth until it comes out easily. Do not force the nozzle out as it could cause damage.

**To remove your straw, simply pull on it from the halfway point until it pops off the lid. 

We designed the Bivo bottles to fit into most universal bike cages.

After much testing, we have seen that not all cages are created equal. Don't worry...you can rest assured that your Bivo bottle will fit into most cages.

To help, we have created a list below of the cages we have tested and vetted for the Bivo bottles. These are the best fitting cages from our internal product testing and we will keep adding to this list as more testing is completed.

Best classic stainless/titanium wire cages:

- King Cage (stainless & Ti)

Best plastic/carbon cages:

- Arundel Sport

- Arundel Mandible

- Arundel Bando

- Blackburn Camber

- Cannodale GT40 Carbon

- Octto Pro Carbon

Best side-access cages:

- TBD (testing in progress)

While our bottle itself is dishwasher safe, we recommend hand washing it with warm water and mild soap to ensure you preserve your exterior finish.

Bivo bottles are made from recyclable 304 stainless-steel. The lid is made from FDA-grade, BPA/BPS-free polypropylene (#5), and all components including the straw, nozzle, o-rings, and the tactile exterior coating are made from food-grade silicone.

The Bivo One, One Raw, Duo, and Duo Raw are built with a single-wall construction and are NOT insulated. 

The Bivo Trio, and Trio Raw are built with a double-wall vacuum insulated construction and are designed to keep your cool beverages cold.

For the Bivo One, One Raw, Duo, and Duo Raw, they are made with a single-wall construction and therefore are not insulated. This means that the bottle can become scalding hot to the touch if hot liquids are poured into the bottle.

For the Bivo Trio and Trio Raw, it is because the sport nozzle lid that the bottle comes with is not designed for hot liquids and can result in burns to the user.

While your Bivo nozzle will seal shut, it is not completely leak-proof. We do not recommend putting your bottle in a bag with items that are sensitive to liquid. 

Stainless steel is not rust proof, but it is rust resistant (stain-less). If you see rust it can be removed by using a mixture of baking soda and vinegar on the rust spot, let it sit for 5-10 minutes, then scrub with a soft sponge or bottle brush. If you can't remove the rust, we encourage you to contact the Bivo team at thirsty@drinkbivo.com.

This is a squeegee for cleaning the silicone straw that attached to the lid. Simply insert one end of the squeegee into the straw and draw it out from the other side. Do this with warm soapy water to freshen up your silicone straw.

The bottle body is made of 304 stainless steel and can be placed in most municipal recycling bins. The lid is made from a durable polypropylene (#5 plastic) and the components (nozzle, straw, o-ring) are made from silicone. These materials are not typically recycled by municipal recycling programs due to lack of economic viability. We first recommend reaching out to your local recycling community to determine if there is a potential recycling/downcycling stream for these materials. If that is unsuccessful, TerraCycle offers a mail-in Zero Waste program that can be utilized to downcycle the Bivo lid and components.

Please be sure to separate the components into their respective material types prior to disposal.

We designed the Bivo bottles to be modular and recyclable/downcyclable. We are working to find solutions to make recycling your Bivo bottle an easier process. Until then, please reach out at thirsty@drinkbivo.com if you have any recycling questions. We are more than happy to help!

Our team needs 1-2 business days to pack and ship your full order. Orders placed after 1:00 pm EST on Friday — or over the weekend — will ship on the next business day.

We offer international shipping, but Bivo does not and can not determine or cover the VAT/GST/Duty costs for your delivery. For example, in the EU this could be upwards of 18% for VAT. Please consider this before your international purchase.

Thank you for understanding, we are working to broaden our distribution as soon as possible!

Get in touch with us by emailing thirsty@drinkbivo.com. We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, and Cancellations.

The Bivo headquarters and warehouse are situated in the beautiful small town of Richmond, Vermont. Funny story, our offices and warehouse are located in what was an underwear factory from the early 1900s.

We bet you'll love your Bivo, but apologize if for some reason you do not. If you’re dissatisfied with your Bivo you purchased from drinkbivo.com, please see our Shipping & Return Policy here. Please note, this return policy only applies to purchases made on our site drinkbivo.com.

If you purchased your Bivo from another online store, retail store, or a 3rd party reseller and want to proceed with a return, please contact them directly.

Bivo offers a lifetime warranty against manufacturer defects on all our products purchased via our website. Non-manufacturer defects, including scratches, dents, stains, and other normal wear and tear are not covered under our warranty. 

You may return a Bivo product purchased from our website that has no manufacturer defect only if the returned goods are in perfect, unused condition. Bivo, in its sole discretion, may issue you a refund or web-store credit for exchange. If approved, you will receive a return label within 48 business hours of your request.