SHIPPING & RETURNS
Free standard shipping on orders over $100. Orders placed with standard shipping will arrive in 3-7 business days. For “Next Day” and “2nd Day” shipping, your order must be placed by 2:00PM Pacific Time to ensure next day or 2nd day delivery. $8 standard shipping for all U.S. orders less than $100. Free returns on all U.S. orders.
Free standard shipping on all international orders over $200 USD.
Products purchased on the Bivo website can be returned to Bivo for a full refund within 30 days of the purchase date. In order to be eligible for return, products must be in an unused condition with their original packaging intact.
Here's what to do:
- You can return your purchase for up to 30 days from the purchase date.
- Acquire an RMA Number by calling our Customer Service Team at 888-888-8888.
- Mail the return package to:
222 SE Alder St. Suite #2
Portland, OR 97214
- Please reference your order number from your drinkbivo.com purchase.
- Clearly reference your RMA number that you acquired from our customer service team.
- We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete.
- Refunds take approximately 4 weeks after we receive your product. Shipping charges are not refundable. We do not accept COD deliveries.
- Your credit card account will show the difference in purchase amount on your next statement, depending on the issuing bank or billing cycle.
If you have any questions, call us toll free 8 AM – 5 PM PST at (888) 888-8888 or visit our contact page.
Bivo offers a lifetime warranty against manufacturer defects on Bivo products purchased from www.drinkbivo.com. Please note that normal wear and tear, including scratches, dents, stains, and other marks are not covered under the Bivo warranty.