Job Title: Customer Care Team Member
Location: Richmond, VT
Schedule: full-time
Salary Range: $48-$52K
Benefits: 401K w/ match, healthcare, dental
Start Date: ASAP
About Bivo:
Bivo is a performance product company that cares deeply about the impact of raw materials on humans and humanity. Our first products are sophisticated metal water bottles for cyclists, with a flow rate fit for astronauts ... (No seriously, our engineer worked for NASA).
Located in the heart of Richmond, VT, access to walking, running and mountain bike trails will be just minutes out the door. Plus, we make a mean cup of coffee.
Overview:
We are currently seeking a Customer Service Team Member. This person will be responsible for daily communication with customers who reach out with questions, comments and requests.
We’re looking for someone who enjoys working with people, likes bringing order to the details, and is excited to be part of a growing, fast-moving team.
Responsibilities:
- Own Bivo’s customer service inbox and respond to customers quickly, thoughtfully, and in Bivo’s voice. We aim to respond to every person within 24 hours of email receipt.
- Help customers with product questions, orders, shipping, returns, exchanges and general troubleshooting.
- Become an expert on Bivo products and be able to confidently recommend the right product.
- Troubleshoot product issues and determine when a replacement or refund is appropriate.
- Manage returns and exchanges from start to finish.
- Monitor orders and proactively communicate with customers when there are shipping or fulfillment issues.
- Work closely with the warehouse/operations team to resolve order issues.
- Identify recurring customer questions and issues and recommend ways to improve the customer experience.
- Track customer feedback and share meaningful product insights with the product and marketing teams.
- Help maintain and improve Bivo’s customer service processes, FAQs, and help center.
- Entering seeding orders and coordinating event shipments.
- Replying to Klayvio reviews.
Qualifications:
- Attention to detail. We take great pride in our relationships with our customers.
- Ability to communicate effectively through oral and written format with customers.
- Ability to make decisions, problem solve, prioritize assignments in an ever-changing startup environment.
- We are a small team and encourage interaction across a variety of roles. All ideas are welcome and and being a postitive team player is a must.
- Willingness to participate in local events and be a positive brand representative.
Why Bivo?
We’re a small, fast-moving team passionate about performance, sustainability, and doing things differently. If you’re excited to be part of a growing company with a mission—and like to have fun along the way—we’d love to meet you.
To Apply:
To apply, please submit a cover letter and resume to thirsty@drinkbivo.com.
Thank you!
Job Title: Customer Care Team Member
Location: Richmond, VT
Schedule: full-time
Salary Range: $48-$52K
Benefits: 401K w/ match, healthcare, dental
Start Date: ASAP
About Bivo:
Bivo is a performance product company that cares deeply about the impact of raw materials on humans and humanity. Our first products are sophisticated metal water bottles for cyclists, with a flow rate fit for astronauts ... (No seriously, our engineer worked for NASA).
Located in the heart of Richmond, VT, access to walking, running and mountain bike trails will be just minutes out the door. Plus, we make a mean cup of coffee.
Overview:
We are currently seeking a Customer Service Team Member. This person will be responsible for daily communication with customers who reach out with questions, comments and requests.
We’re looking for someone who enjoys working with people, likes bringing order to the details, and is excited to be part of a growing, fast-moving team.
Responsibilities:
- Own Bivo’s customer service inbox and respond to customers quickly, thoughtfully, and in Bivo’s voice. We aim to respond to every person within 24 hours of email receipt.
- Help customers with product questions, orders, shipping, returns, exchanges and general troubleshooting.
- Become an expert on Bivo products and be able to confidently recommend the right product.
- Troubleshoot product issues and determine when a replacement or refund is appropriate.
- Manage returns and exchanges from start to finish.
- Monitor orders and proactively communicate with customers when there are shipping or fulfillment issues.
- Work closely with the warehouse/operations team to resolve order issues.
- Identify recurring customer questions and issues and recommend ways to improve the customer experience.
- Track customer feedback and share meaningful product insights with the product and marketing teams.
- Help maintain and improve Bivo’s customer service processes, FAQs, and help center.
- Entering seeding orders and coordinating event shipments.
- Replying to Klayvio reviews.
Qualifications:
- Attention to detail. We take great pride in our relationships with our customers.
- Ability to communicate effectively through oral and written format with customers.
- Ability to make decisions, problem solve, prioritize assignments in an ever-changing startup environment.
- We are a small team and encourage interaction across a variety of roles. All ideas are welcome and and being a postitive team player is a must.
- Willingness to participate in local events and be a positive brand representative.
Why Bivo?
We’re a small, fast-moving team passionate about performance, sustainability, and doing things differently. If you’re excited to be part of a growing company with a mission—and like to have fun along the way—we’d love to meet you.
To Apply:
To apply, please submit a cover letter and resume to thirsty@drinkbivo.com.
Thank you!
